Return Policy

We are committed to ensuring your satisfaction with every purchase from UD Bikes. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of receipt.

To be eligible for a return, the item must be in the same condition as you received it, unused (not more than 2 km), and in its original packaging with all tags attached. You will also need to provide proof of purchase or a receipt.

To initiate a return, please contact us at [email protected]. All returns must be sent to the following address:

UD-Bikes Warehouse,  Rua dos Polomes 8A 2560-230 Torres Vedras Portugal

Please note that returns sent without prior authorization will not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions for returning the item.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can address the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personalized items, and personal care goods. We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether your item is eligible for return, please contact us.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

If you wish to exchange an item, the quickest way to do so is to return the original item following the above guidelines and then place a new order for the desired item.

European Union 14-Day Cooling Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days from receipt, for any reason and without justification. The item must be in its original condition, unused, and in its original packaging with all tags attached. Proof of purchase will be required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@ud-bikes.eu for further assistance.

Thank you for choosing UD Bikes. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your purchase.